Email & SMS
You’ll receive a tracking number by email as soon as your order ships. Opt in for SMS at checkout for live updates.
Shipping Information
Clear, fast, and reliable delivery for every pair of Gucci Ace Sneakers. Trackable shipping worldwide. Free US shipping over $150.
- Free US shipping $150+
- 2-Day & Next-Day options
- International delivery
- Insured & trackable
Updated:
Delivery options & timelines
Transit times are business days (Mon–Fri) and begin after your order ships. Cutoff times and processing details are below.
United States
| Service | Cost | Speed | Notes |
|---|---|---|---|
| Ground (orders $150+) | Free | 3–6 business days | Contiguous US; AK/HI add 1–2 days |
| Standard (orders under $150) | $7.95 | 3–6 business days | Contiguous US; PO Boxes via USPS |
| 2‑Day | From $19.00 | 2 business days | AK/HI from $24.00 (2–4 days) |
| Next‑Day | From $35.00 | 1 business day | AK/HI from $45.00 (by 2 business days) |
| APO/FPO/DPO | $7.95 | Varies | Ships via USPS; delivery times vary by unit |
Canada
| Service | Cost | Speed | Notes |
|---|---|---|---|
| DHL/UPS Expedited | From $22.00 | 3–7 business days | Duties/taxes shown at checkout where available |
UK & EU
| Service | Cost | Speed | Notes |
|---|---|---|---|
| DHL Express | From $28.00 | 3–6 business days | Import VAT/duties collected at checkout for select countries |
Australia & New Zealand
| Service | Cost | Speed | Notes |
|---|---|---|---|
| DHL Express | From $32.00 | 4–8 business days | Remote areas may require additional days |
Rest of World
| Service | Cost | Speed | Notes |
|---|---|---|---|
| DHL/UPS Express | From $38.00 | 4–10 business days | Subject to customs clearance times |
Exact services and rates are shown at checkout based on your address and cart. We ship from the US. All shipments are fully trackable.
Order processing
- Processing time: 1 business day. Orders placed by 2:00 pm ET ship the same business day whenever possible.
- Business days: Monday–Friday, excluding US holidays.
- Address verification: We may contact you if additional verification is needed, which can delay shipment.
- Signature on delivery: Required for orders $400+ by default. You may request a waiver, but you accept delivery risk if waived.
- Gift messages: Add at checkout; we ship in protective, recyclable packaging. Retail boxes are included when available.
Tracking & delivery updates
Carrier
We use UPS, USPS, FedEx, and DHL depending on destination and service. The carrier link shows real‑time scans.
Missed delivery
Carriers make up to 3 attempts. Use the tracking page to reschedule, authorize release, or arrange pickup where available.
Taxes, duties & import fees
- US: Sales tax is collected where required based on your shipping address.
- Canada, UK, EU, AU/NZ: Where supported, we show and collect taxes/duties at checkout for a smoother delivery. Otherwise, duties/VAT are payable to the carrier upon delivery.
- Customs delays: Customs inspection can extend delivery times. We provide complete documentation to minimize delays.
Shipping restrictions & notes
- We cannot ship to embargoed or sanctioned countries and certain OFAC‑restricted regions.
- We do not ship to freight forwarders where risk screening fails.
- PO Boxes: US PO Boxes ship via USPS services only.
- Address changes/cancellation: Contact us within 30 minutes of placing your order for changes whenever possible.
- Lost/stoled packages: If tracking shows delivered but the package is missing, wait 48 hours and check with neighbors/building staff. Then email support for a carrier investigation.
- Returns: 30‑day returns per our policy. See: Refund & Returns Policy.
Shipping FAQs
When will my order ship?
Orders placed by 2:00 pm ET usually ship the same business day; otherwise next business day. You’ll receive a tracking email as soon as it ships.
How do I qualify for free US shipping?
Free Ground shipping applies to contiguous US orders with a merchandise subtotal of $150 or more after discounts and before tax.
Can I expedite shipping?
Yes. Select 2‑Day or Next‑Day at checkout. Expedited orders placed after 2:00 pm ET ship the next business day.
Do you ship internationally?
Yes, to most countries via DHL/UPS Express. Duties and taxes may be shown at checkout or collected by the carrier upon delivery depending on destination.
Will I need to sign for my package?
We require a signature for orders $400+ by default. You can request to waive signature, accepting delivery risk.
What if my package is lost or stolen?
Contact us at [email protected]. We’ll open a carrier investigation and assist with a replacement or refund according to the outcome.
Shipping estimator
Get an estimated service, speed, and cost based on your cart total and destination. Final rates are displayed at checkout.
Estimates are for guidance and may vary slightly by address, weight, and carrier surcharges. Final rates are confirmed at checkout.