Contact Customer Support

Real people, thoughtful help. We answer most messages within one business day.

  • Mon–Fri 09:00–18:00 ET · Sat 10:00–16:00 ET
  • Easy returns
  • Authenticity-first

Get in touch

Email

The fastest way to reach us. We typically respond same business day.

[email protected]

Visit / Mail

215 W 40th St, Suite 1203
New York, NY 10018, United States
Open in Maps

FAQs

Answers to sizing, authenticity and shipping questions.

Browse FAQs

Send us a message

Provide details so we can help quickly. Attach order number if available.

By contacting us you agree to our Terms & Conditions.

Support hours

Messages received outside hours are answered the next business day.

Shipping information Refund & returns policy Privacy policy

Frequently asked questions

Do Gucci Ace sneakers run true to size?
They run slightly long with a narrow toe. Choose your usual size if your feet are narrow or regular; wide feet go up half a size.
How do you verify Gucci Ace bee sneakers?
We check embroidery density, thread sheen, bee placement, Web weave, leather quality, code tags, and packaging under normal and UV light as part of our 18‑point QC.
What affects the Gucci Ace sneakers price?
Condition, motif rarity, season, and size scarcity. Classics price lower; limited or embellished pairs price higher. Sales are marked clearly when available.
Do you carry Gucci Ace high‑top sneakers?
Yes, when available. Use filters to view high‑tops and check collar padding and shaft measurements in the listing notes.
Are men’s and women’s Aces different?
Shape and materials are consistent, with small variations in padding and heel stiffness by season. We provide insole lengths for precise sizing across men’s and women’s Aces.